Refund policy
REFUND & RETURNS POLICY
This Refund & Returns Policy applies to purchases made through Hlfproductsonline.com.
Please read this policy carefully before making a purchase.
RETURNS
We accept returns within 14 days from the date of delivery.
To be eligible for a return:
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The item must be unused, unopened, and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Products that have been opened, used, or damaged after delivery are not eligible for return due to hygiene and safety reasons.
To request a return, please contact us at:
Please do not send your purchase back without contacting us first. Unauthorized returns may not be accepted.
NON-RETURNABLE ITEMS
The following items cannot be returned:
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Opened or used nutritional products
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Gift cards
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Promotional or clearance items (if marked as final sale)
REFUNDS
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original method of payment.
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Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
LATE OR MISSING REFUNDS
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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Contact your bank for processing updates.
If you have done all of this and still have not received your refund, please contact us at:
EXCHANGES
We replace items only if they are defective or damaged upon arrival.
If you need to exchange an item for the same product, please email us at:
Include your order number and photos of the damaged or incorrect item.
RETURN SHIPPING
Customers are responsible for paying their own return shipping costs unless the return is due to our mistake.
We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
We will review your request and provide instructions for replacement or refund.
CONTACT INFORMATION
For any questions regarding Returns & Refunds, please contact: